Receptionists and Information Clerks
AI Impact
A significant portion of tasks in this role can be performed or assisted by AI. Role transformation is likely.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Analyze patrons' requests to determine needed information and assist in furnishing or locating that information.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Collect and analyze survey data, regulatory information, and demographic and employment trends to forecast enrollment patterns and the need for curriculum changes.
Contact customers to obtain or relay account information.
Create and maintain accessible, retrievable computer archives and databases, incorporating current advances in electronic information storage technology.
Create photographic recordings of information, using equipment.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).