Customer Service Representatives
AI Impact
Most tasks in this role are highly vulnerable to AI automation. Role displacement is a serious near-term risk.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Advise customers on use and care of merchandise.
Analyze data to determine answers to questions from customers or members of the public.
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Confer with customers to determine their service requirements and travel preferences.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Contact customers to obtain or relay account information.
Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).