Telephone Operators
AI Impact
This role involves tasks that AI currently automates poorly — complex judgment, physical variability, or heavy emotional labor.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Answer telephone calls and respond to inquiries or transfer calls.
Answer telephones and direct calls to appropriate staff.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Answer telephones, and route calls or deliver messages.
Answer telephones, direct calls, and take messages.
Answer telephones, responding to questions or requests.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).