Switchboard Operators, Including Answering Service
AI Impact
A significant portion of tasks in this role can be performed or assisted by AI. Role transformation is likely.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Confer with customers to determine their service requirements and travel preferences.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Gather and maintain patient information and records, including social or medical history obtained from patients, relatives, or other professionals.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Investigate and resolve complaints regarding food quality, service, or accommodations.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).