Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
AI Impact
Most tasks in this role are highly vulnerable to AI automation. Role displacement is a serious near-term risk.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Confer with marketing and sales departments to define client requirements and expectations.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Investigate customer problems referred by technical support.
Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
Listen to and resolve customer complaints regarding services, products, or personnel.
Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).