First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
AI Impact
This role involves tasks that AI currently automates poorly — complex judgment, physical variability, or heavy emotional labor.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Listen to and resolve customer complaints regarding services, products, or personnel.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Provide aircrews with information and services needed for airfield management and flight planning.
Provide services to customers, such as order placement or account information.
Recommend merchandise or services that will meet customers' needs.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).