Social and Human Service Assistants
AI Impact
This role involves tasks that AI currently automates poorly — complex judgment, physical variability, or heavy emotional labor.
Robotics Impact
Some structured physical tasks are automatable. Human oversight and adaptive judgment remain necessary.
Most AI-Affected Tasks in This Role
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Conduct social research.
Confer with customers to determine their service requirements and travel preferences.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Create data records for use in describing and analyzing social patterns and processes, using photography, videography, and audio recordings.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Gather and maintain patient information and records, including social or medical history obtained from patients, relatives, or other professionals.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
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Take the AssessmentOccupation data from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).